Q & A

Hello, lovely market customers…

This evening, I am chatting about some of the questions that I get asked, especially by a lot of the new customers! This market has grown so fast and furiously, that it’s time to take a breathe, and answer you…

But, first, some information from your managers. Each week we grow. And, each week we regroup, and develop new strategy for your weekly pick up.

Last week, we added freezers, and refrigeration to the cute little greenhouse.

This weekend, we have decided to add tiered shelving to make stuffing the boxes and bags, easier to find, and grab, as each customer picks up.

We are also extending the pick up time slots, plus giving you a bonus option for pick up!

Thursdays will now be split into four time slots. Pick up times will now be between 4pm-7pm. I will give you the alphabet line up, each week. AND, we are giving you a Friday morning option, between 10am-12pm, at the greenhouse!

Yes, my market loves, we have grown that big to make it necessary, to better serve you! I just need you to let me know, in the comment section, of your orders, if you will be a Thursday car line, or a Friday morning pick up! If you have already placed your order, you can shoot me an email!

Another topic…payments. Everyone is great!! But, I do need to address the non-payment issue. We totally get that life happens, things happen, you don’t feel well, or your child is sick, and you cannot get your order. BUT, if an order has been placed, you do still need to make arrangements to pick up the order, AND pay for said order. When the market closes, each week, checks are cut for each vendor, and reflect your order. If you can’t get there, and don’t give us a payment, the market is then short, because it’s not the vendor’s fault, and they do get to get paid. Let’s just remember…if you cannot be there, let’s then plan to do a prepayment, to take care of things. Also, there is a matter of storing your items if they don’t get picked up…again, it happens, but we need to be diligent in taking care of things.

And, now for the questions…

1. Yes, we are a year round farmers’ market. Every season, every week except holidays, and our market reflects the local, seasonal growing.

2. No, we are not closing down. Somehow, that little tidbit has been going around. We are strong, big, and getting bigger, each week.

3. Yes, the farm is now our permanent home.

4. Yes, your market managers are volunteering their time. And, thank you, so much, for all of your kind words and emails about how the market operates!

5. No, we are not part of any other of the Champaign County farmers’ markets. We are separate, have our own rules, our own kind of market, are very exclusive on the products that we allow in the market, and are very fierce in our local endeavors, bringing you the best of the best. We run a tight ship, and that reflects in the strength of this market.

6. When you place your order, you see a Total Due number. You also see a $0.00 account balance. That means that you have no account balance carried over from the previous week or weeks. So, the total due amount is what you will bring via check, exact cash, or prepay with a card.

7. Yes, we can store your card info. for all purchases. If you had a card on file at the YMCA, we do need you to redo your card info with us, if you have not already done so. None of the files from the YMCA transferred with us.

8. Yes…I love this market, the customers, the vendors, and the products, very, very much, and dedicate myself to you. Next month is our market anniversary, heading into year 9. I think this is such a nice, groovy dance, into the next year…

I hope this helps. The car line gets so crazy, and I know you all want to chat, and I love to chat with you, but don’t always have the time to talk as much as I would love…

See you, this Thursday, OR Friday morning!!

XOXO,
Cosmic Pam